Last updated: 8 September 2026
We want every Reboot order to arrive correctly and work as intended. This policy explains how return, replacement, and refund requests are handled for orders delivered in Pakistan. It does not reduce any rights available under applicable law.
You may request a return within 7 calendar days of delivery if the product is unused, unopened, in its original sealed packaging, complete with accessories and documentation, and in resalable condition. Because water-flosser tips, toothbrush heads, and other oral-care products are hygiene-sensitive, opened or used items cannot be accepted for change-of-mind return.
If your parcel arrives damaged, incorrect, or incomplete, email us within 48 hours of delivery. Include your order number, a clear description, and photos or video of the parcel, shipping label, packaging, and item. Keep all packaging until the claim is resolved. After verification, we may arrange a replacement, missing-item shipment, or refund as appropriate.
For a suspected manufacturing defect, contact us with the order number and evidence of the issue. We may ask you to complete troubleshooting or return the item for inspection. Eligible defects reported during the stated warranty period may be repaired, replaced, or otherwise resolved in accordance with the product warranty and applicable law.
Do not send an item back before receiving return instructions. Approved returns must be packed securely and sent using the method provided by Reboot. For an approved defective, damaged, or incorrect-item claim, reasonable return arrangements will be provided. For an approved change-of-mind return, the customer may be responsible for return delivery costs. Original delivery charges are normally non-refundable unless the order was defective, damaged, or incorrect.
Returned items are inspected before approval. Approved refunds are normally initiated within 7–10 business days after inspection. The time for funds to appear depends on the original payment method and financial service provider. Cash-on-delivery refunds may require a verified Pakistani bank or supported transfer account supplied securely during claim handling.
Where stock is available, an approved replacement may be offered instead of a refund. Contact us promptly to request cancellation; orders already dispatched cannot normally be cancelled and must follow the return process.
Email [email protected] with your order number and reason for the request. Location: Pakistan.
